And I did not hear all day from them yesterday.
The tech support sent me article about drivers signing and at the end of article, it says, "Sorry for inconvenience".
I can not install Windows 8 as it is not supported by Kaby Lake processor. Or should I say- the card is working, I hear "tam tam tam" sound when I connect and disconnect the mixer and the mixer becomes available under devices, so the card is working, but not the whole thing. My old FW card from my old computer (the same model as new card) that works good in old computer also does not work in new computer. So I took out the Fire Wire card, tested it n my old computer- the Fire Wire card works just as expected. I completely uninstalled the Universal Control and the driver and actually uninstalled the device in Device Manager, then disabled Drivers signing check as discussed above and reinstalled.
MOST of the bad reviews I've read regarding this unit have been from folks that simply have not taken the time to make sure their computer is a good match with this unit.Hopefully a reinstall will work if not since you already have secure boot disabled try "bcdedit /set testsigning on" from an Administrator command prompt than reboot If that doesn't do it contact their support again because that is an expensive device and they should support it with an update otherwise you will have to go back to Windows 8 until they do which would really suck. I think PreSonus gets a bad rap from many reviewers and writers on audio forums simply because it's the UNhappy buyers that do the writing. I can't say they were all that nice to me, but they did their job and helped. I'm quite happy with no sound coloring.I have had my Firestudio for almost a year with NO problems once I got the drivers installed and the kinks worked out in the first couple days of its arrival. Other engineers want NO color, but will try and add it later. Many engineers want a color, a particular sound imparted to their recording that some preamps give. This is both a good and bad aspect of the unit. I use that first input a LOT! I use the other 7 only when recording the drums.- This PreSonus is VERY clean sounding, imparting NO sound of its own. There's LOTS of great 1 and 2 input preamps out there.I got this because I needed 8 mics on my drum kit, or thought I might try recording my band live.-This has eight inputs on the front with the first two capable of accepting mic or 1/4 inch plugs from a guitar, bass, or keyboard. I'm not going to go through all the feature of this Presonus, but just mention a couple:-If you are only going to be recording 1 or 2 mics at a time, get another interface. If you're reading this, chances are you have done your homework as I did in searching for a preamplifier/interface for your DAW recording rig. MOST of the bad reviews I've read regarding this unit have been from folks that simply have not taken the time to make sure their computer is a good match with this unit.